How may we be of assistance?

Your personal data may be processed by Token Finansal Hizmetler A.Ş. ("Token" or the "Company")
as a data controller in accordance with Personal Data Protection Law No. 6698 as described below.

Commercial Title: Token Finansal Teknolojiler A.Ş.

Adress: İTÜ Maslak Campus ARI-8 Building Floor:2 34467 Maslak Sarıyer İstanbul, TÜRKİYE

E-mail: destek@tokeninc.com

Detailed information about the purposes for processing your personal data by our Company can be
found in the Token Finansal Teknolojiler A.Ş. Personal Data Protection and Processing Policy at
https://www.tokeninc.com/TokenEcommerce/media/Token/pdf/Token-Personal-Data-Protection-and-
Processing-Policy.pdf 

For What Purpose Are Your Personal Data Processed?

• Your personal data are processed for the purposes of: Providing goods and services and
• after-sales services,
• Creating a customer card for the provision of services,
• Conducting Customer Relations Management Processes,
• Managing communication channels,
• Making appointments and carrying out on-site promotion and sales,
• Carrying out campaigns, sweepstakes, and contests,
• Evaluating your requests and complaints,
• Organizing events and training and determining participants,
• Conducting authorized service processes,
• Increasing customer satisfaction, measuring and improving brand perception,
• Having our relevant business units carry out the work required for the actualization of the
• commercial activities run by the Company and conducting the associated business
• procedures,

and they will be processed within the scope of the legal reasons specified in Article 5 of the Law.

For What Purposes Are Your Personal Data Processed With Your Explicit Consent?

Your collected personal data may be processed with your explicit consent for the carrying out of
campaigns, sweepstakes, and contests; increasing customer satisfaction; measuring and improving
brand perception; carrying out market research and survey processes; customizing the products and
services offered by the company according to your tastes, usage habits, and needs; and within this
context sending advertisements, promotions, campaigns, and similar communications to your
preferred channel of communication, and they may be shared with the third parties whose services
we use for this purpose.

If you give your explicit consent, your name, surname, telephone number, and e-mail address can be
sent to companies which are located abroad and act as the data processor for Token, for the purpose
of conducting marketing activities and customer satisfaction based on your explicit consent.

For What Purposes Can Your Personal Data Be Transferred?

Your collected personal data may be transferred to our business partners, suppliers, legally
authorized public institutions, and private legal entities for the purposes stated above and within the
scope of the conditions for processing personal data stated in Article 8 of the Law.

If you give your explicit consent, your name, surname, telephone number, and e-mail address can be
sent to companies which are located abroad, for the purpose of conducting marketing activities and
customer satisfaction processes based on your explicit consent.

How is Personal Data Collected and What is the Legal Reason?
Your personal data is collected and processed electronically through the website, call center, mobile
app, social media, telephone, in-house systems and physically through the business partners and
authorized service channels through which you contact the Company for the following legal reasons:

Based on the legal reason for execution of contract for the purposes of providing goods and services
and after-sales support services, ensuring services, creating a customer card, making appointments,
carrying out on-site promotion and sales processes,

Based on the legal reason that data processing is necessary for the establishment, use, or protection
of a right in order to evaluate your requests and complaints,

Based on the legal reason of explicit consent, if you give your explicit consent, your personal data
may be processed for the purposes of carrying out campaigns, sweepstakes, and contests; increasing
customer satisfaction; carrying out customer relations processes and for our relevant business units
to carry out the necessary work and the business processes related to this; organizing events and
training and determining the participants; managing communication channels; measuring and
improving brand perception; carrying out market research and survey processes; providing gifts
through reference; customizing the goods and services offered by the company according to your
tastes, usage habits, and needs and within this scope sending advertising and promotions to your
preferred communication channel.

What Are Your Rights as a Data Subject?

We inform you that as a data subject you have the following rights under Article 11 of the Law:

1. To find out whether personal data has been processed or not,
2. To request information if your personal data has been processed,
3. To learn the purpose for processing personal data and whether they are used in line with their
purpose,
4. To learn the third parties to whom personal data are transferred domestically or abroad,
5. To request correction of personal data that have been incompletely or inaccurately processed and
to request that the third parties to whom the data were transferred be notified of the action taken in
this regard,
6. To request the deletion or destruction of her/his personal data in the event that the reasons for
their retention no longer exist despite their having been processed in accordance with the PDP Law
and the provisions of other relevant laws, and to request that the third parties to whom the data
were transferred be notified of the action taken in this regard,
7. To object to any adverse consequences arising as a result of processed data being analyzed solely
by automatic systems,
8. To claim compensation for any harm caused by the unlawful processing of personal data.

You can submit your applications regarding your rights listed above to our Company by filling in the
Token Data Owner Application Form, which can be found at
https://www.tokeninc.com/TokenEcommerce/media/Token/pdf/Token-Data-Subject-Application-
Form.pdf

Your applications will be concluded free of charge and as soon as possible, within a maximum of thirty
days, based on the nature of your claim; however, if the process requires additional costs, you may be
required to pay additional fees as per the tariff to be specified by the Personal Data Protection Board.