Yes, you can continue to use the existing rolls. You can change the rolls by opening the printer cover with the key included in the box.

As Beko 1000 TR and Beko 400 TR devices are separate terminals, you need to apply separately for both devices when you want to install a bank application. For this purpose, you should go to the relevant bank branch with the device’s financial ID information and request a terminal opening. For the 400 TR, you must submit the code starting with AX and for the 1000 TR, you must submit the code starting with AU. You can access the 1000 TR and 400 TR financial ID information on the delivery note and invoice, as well as by clicking on the "About" section in the "System Settings" section from the "Settings" menu on the device. In order to install a bank application on the 1000 TR device, your device must be physically installed. After the device is installed, the bank sees that the device is activated in their system and starts the process. After you submit your request to the bank, the information for terminal opening will be assigned to the relevant Arçelik service and the service will make an appointment with you and perform the installation.

After the Beko 1000 TR device is installed and activated, you do not need to go to the tax office to make a notification. Since our systems are integrated, your registration is automatically sent to the tax office after the device is sold and financialized. Although the regulation transition has started, if the tax office officer you are connected to has different information on the subject, you can direct him/her in this way.

There is a license inside the Beko 1000 TR device. When the device is installed, the relevant Arçelik service fills in the required fields on the license and stamps/signs it, then you, as the buyer, must stamp/sign the relevant fields. In addition, the dealer who sold you the Beko 1000 TR device must also stamp/sign the relevant area on the license. However, since your device comes directly from the central warehouse to your station, you should contact the dealer you purchased the device from and make sure that the dealer, as the seller, fills in the required fields on the license. Fulfillment of this obligation is important during inspections.

Product names are determined by the distribution company you are affiliated with, not exceeding 16 characters on the receipt. However, according to the communiqué, Unleaded 95, Unleaded 95 E10, diesel, and diesel2 will be seen in the Z report.

In case someone other than authorized services intervenes in the Beko 1000 TR device, the device renders itself inoperable and reports this situation to the Revenue Administration. During this period, the pump becomes inoperable; only authorized services can reactivate the device.

The Beko 1000 TR comes with a 4G SIM card that is offered free of charge. This means that you can use the 4G SIM card for all your communications, free of charge.

In this situation, you can contact the authorized service center to exchange the SIM card with another GSM operator, or get support from your infrastructure provider to install an Ethernet line.

There are communication layers, such as Wifi and bluetooth in the Beko 1000 TR, but you need to get a permission letter from the RA for bluetooth usage. After submitting this document to the service, the relevant service will perform the opening process.

The Beko 1000 TR has an EJ with a capacity of 1 million chips. Considering the financial memory capacity of 3650 days, as defined by the Ministry and the economic life of the device, it is not expected that the specified number of receipts will be filled. Therefore, it is foreseen that there will be no additional cost with unlimited an EJ.

If the screen is out of the "enter license plate" sales screen for a while, it dims to protect itself. At this point, you can wake up the device by clicking somewhere on the screen.

Remote update to the Beko 1000 TR is done by downloading automatically between 2 am and 5 am, at a time when there are no sales.

The Beko 1000 TR becomes unable to sell if the internet connection is not active for 3 days. Although your device is regularly checked by us via remote connection, you need to make sure that the connections on your device are active.

The function of keeping sales information for 48 hours in the interface unit in the old generation pump cash registers is not possible in accordance within the new generation pump cash register communiqué. For this reason, it will not be possible to make transactions in case your cash register breaks down.

In case of malfunction, you can get 24/7 remote support by calling our Pump Cash Register Call Center on 0850 549 39 39. Our team of experts in the field of pump cash registers will identify the problem according to the fault description you have submitted, provide a solution proposal and, if necessary, assign a work order to our relevant service technician and provide a solution at your station as soon as possible.

Due to the Tax Procedure Law No. 527, the way of using the Z report has changed and the Z report in the old system and the Z report in the new period differ. According to the new regulation, the cash register automatically receives the Z report at 23:59:59 and saves it in its financial memory. Therefore, the printout you receive after entering the "Z report period" information you specify in the "Reports" section on the screen is a copy of the Z report for that period and shows the period between 00:00:00 and 23:59:59. Thus, you can now take the "Y Report" at the beginning of each shift to check your shifts or you can enter the relevant date and time information under "Date - Time Report" in the "EJ Reports" menu.

The Beko 1000 TR service support to your station is provided by nearly 350 services in the Arçelik / Beko service organization, which are only responsible for the electronic product group and specialize in pump cash registers. These services have completed the HSE-Q trainings and ATEX certifications called “TS EN 60079-14 Electrical devices used in explosive atmospheres” and “TS EN 60079-17 Competence and trainings related to electrical devices used in explosive gas atmospheres" and are equipped with the knowledge and equipment to provide service to stations in a structure that takes into account the sensitivities of the sector.

Due to the continuous circulation in fuel stations, the installation is done on an island basis so that the station can continue its operation. Thus, when the first island is closed, sales can continue from other islands in the station. After the relevant Beko 1000 TR is installed, it is immediately activated for sales and the installation process continues on the next island. The whole process proceeds in this way. Depending on the size and circulation of the station and the number of cases to be installed, the conversion can be completed within working hours.

In our installations, we provide a service with TORA company, which has all certifications in Turkey, is an expert in its field and is our reliable business partner in the sector. Since our infrastructure and platform works integrated with all pump and automation systems, the entire installation process is completed by TORA. Remote interaction may be required for individual issues on a station basis.

In order to prevent damage during the production process, the Beko 1000 TR pump cash register touch screen is covered with gelatin and boxed in this way. Gelatin does not protect the screen from conditions such as dust, moisture and precipitation. For this reason, we recommend removing the gelatin for a healthy screen performance. The 7'' color touchscreen has been produced in accordance with harsh weather conditions and has successfully passed the tests.